FAQ

 
 
Do you provide International delivery?

 

We are able to prepare the items for you and you will have to arrange for your own freight forwarder to pick up the goods.

 

 
Do you buy used furniture?

We do not buy used furniture or buy-back furniture.


 When will my custom-made order be ready?

Custom-made orders usually take between 2-5 weeks. If you have ordered items that require customisation, delivery timing is an estimate and is subject to changes due to potential delays with production schedule, availability of components, shipping schedules etc. By making such a purchase, you agree that the delivery date is approximate and we will only be able to inform you nearer the date if and only if such changes occur.

Do you charge extra if you have to carry the items up stairs?

For heavy/bulky items that need to be carried up stairs, an additional charge of $20.00 per item, per floor will apply.


Do you do old furniture disposal?

This will be on a case by case basis – so if you need disposal services, please let our sales staff know at the time of purchase

What if I can’t take delivery of my items immediately?

We are able to delay delivery by 2 weeks free of charge. Thereafter a storage charge will apply at 15% of the cost of the goods, per month. We are able to store the goods up to three (3) months in our premises. If you do not take delivery after the three (3) months storage, the goods will be moved to a professional storage facility where their charges apply and you are deemed to have accepted the goods in question in good condition, and the risks of the goods pass to you even though they are physically not in your possession. 
 

 

What are your delivery options?

 

We have free delivery for items over a value of S$500. For items that are under that value will incur a S$50 delivery charge or you can arrange to pick it up in-store. Condominium management charges and lift padding fees (if applicable) will be paid by the client.

 

I have a narrow house, will my item fit?


Please ensure that the dimensions of the products you intend to purchase are able to fit into lifts, pass through doors, passage ways, or stairs, as appropriate. Please do talk to our interior designer in-store to determine if the product you are purchasing is suitable for your space.

Contact

 

 

T: +65-6235 2760

F: +65-6734 3327

E: sales@wtpstyle.com

 

Or visit our Outlet at 3 Kung Chong Road, Singapore 159141

Contact Us

 3 Kung Chong Rd

Singapore 159141

T: +65-6235 2760

F: +65-6734 3327

E: sales@wtpstyle.com

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